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ITIL (formerly known as Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

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ITIL Qualifications

ITIL Core Suite 



 Find out about the scheme structure and available modules.

 Discover the range of books supporting the qualifications.

Sample Paper 

ITIL Credit System

Exam Preparation 


 Download an ITIL Sample paper to help you prepare for your exam.

 Check the amount of credits you have earned so far and plan your future exams.